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The Montana Department of Public Health and Human Services contracts with Mountain Pacific to help meet the transportation needs of people with Medicaid. If a Medicaid member cannot get to their health care provider or other health care services, Medicaid may pay for their transportation. Mountain Pacific also confirms appointments are kept and services are provided.
Different rules apply to different kinds of transportation, such as ambulances, taxicabs, buses, wheelchair-accessible vans or personal vehicles.
Medicaid members can request transportation reimbursement through Mountain Pacific's online request.
Ambulance Transport - People with Medicaid should only use ambulances for emergencies, or they may have to cover the cost themselves. Medicaid members can sometimes use an ambulance for non-emergency cases, but this kind of use requires authorization before the transportation. Mountain Pacific reviews a patient’s use of an ambulance to make sure it was medically necessary and appropriate.
Personal Transport - If a Medicaid member travels for health care purposes, either by private car, taxicab, bus, van or some other personal or commercial vehicle, Medicaid may cover the travel costs, including mileage and per diem. The travel must be authorized before the health care service. Mountain Pacific’s Medicaid team uses set criteria to preauthorize transportation to Medicaid-covered appointments.
Out-of-State Travel - Medicaid may cover travel costs if a health care service is not available in Montana.
Closest Site of Service - Medicaid travel assistance is limited to the closest site of service, based on a health care provider’s licensure and certification. Medicaid members may choose to travel to a farther location and accept the reduced reimbursement to the closer site.
